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通過Salesforce Service-Cloud-Consultant權威考題認證考試是有一定的難度的，需要過硬的IT知識和經驗，因為畢竟Salesforce Service-Cloud-Consultant權威考題認證考試是權威的檢驗IT專業知識的考試。如果你拿到了Salesforce Service-Cloud-Consultant權威考題認證證書，你的IT職業能力是會被很多公司認可的。Royalholidayclubbed在IT培訓行業中也是一個駐足輕重的網站，很多已經通過Salesforce Service-Cloud-Consultant權威考題認證考試的IT人員都是使用了Royalholidayclubbed的幫助才通過考試的。如果你不知道應該用什麼資料，那麼試一下Royalholidayclubbed的Service-Cloud-Consultant權威考題考古題吧。這個考古題的命中率很高，可以保證你一次就取得成功。經過眾人多人的使用結果證明，Royalholidayclubbed通過率高達100%，Royalholidayclubbed是唯一適合你通過考試的方式，選擇了它，等於創建將了一個美好的未來。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

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Updated: May 28, 2022

by RHC.

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