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Service-Cloud-Consultant學習指南 - Salesforce新版Service-Cloud-Consultant考古題 & Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed
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但是，當屬於我們的機會到來的時候我們是否能成功地抓住它呢？正在準備Salesforce的Service-Cloud-Consultant學習指南考試的你，是否抓住了Royalholidayclubbed這個可以讓你成功的機會呢？Royalholidayclubbed的Service-Cloud-Consultant學習指南資料是你可以順利通過考試的保障，有了它，你將節省大量的時間，高效率地準備考試。如果你用了Royalholidayclubbed的資料，你可以很明顯地感覺到它的與眾不同和它的高品質。這絕對是你成功的一個捷徑。 在IT行業中Salesforce Service-Cloud-Consultant學習指南 認證考試是一個很重要的認證考試，但是通過Salesforce Service-Cloud-Consultant學習指南 認證考試是有一定難度的。但是為了能讓工作職位有所提升花點金錢選擇一個好的培訓機構來幫助你通過考試是值得的。 只用學習這個考古題就可以輕鬆通過考試。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
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Updated: May 28, 2022
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