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Salesforce Service-Cloud-Consultant熱門證照 認證考試是個檢驗IT專業知識和經驗的認證考試,通過考試是需要豐富的IT知識和經驗。為了掌握這麼多知識,一般需要花費大量的時間和精力。Royalholidayclubbed是個能幫你節約時間和精力的網站,能快速有效地幫助你補充Salesforce Service-Cloud-Consultant熱門證照 認證考試的相關知識。 通過很多已經使用Royalholidayclubbed的些針對IT認證考試培訓資料的考生的回饋,證明了使用我們的Royalholidayclubbed的產品通過It認證考試是很容易的。Royalholidayclubbed最近研究出來了關於熱門的Salesforce Service-Cloud-Consultant熱門證照 認證考試的培訓方案,包括一些針對性的測試題,可以幫助你鞏固知識,讓你為Salesforce Service-Cloud-Consultant熱門證照 認證考試做好充分的準備。 Salesforce的Service-Cloud-Consultant熱門證照考試認證,Royalholidayclubbed是當前最新Salesforce的Service-Cloud-Consultant熱門證照考試認證和考題準備問題提供認證的候選人中的佼佼者,我們資源不斷被修訂和更新,具有緊密的相關性和緊密性,今天你準備Salesforce的Service-Cloud-Consultant熱門證照認證,你將要選擇你要開始的訓練,而且要通過你下一次的考題,由於我們大部分考題是每月更新一次,你將得到最好的資源與市場的新鮮品質和可靠性的保證。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

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Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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