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在如今人才濟濟的社會中，IT專業人士是很受歡迎的，但競爭也很大。所以很多IT專業人士通過一些比較難的權威的IT認證考試來穩固自己，而我們Royalholidayclubbed是專門為參加IT認證考試的考生提供便利的。我們Royalholidayclubbed Salesforce的Service-Cloud-Consultant考題免費下載考試培訓資料不僅為你節省能源和資源，還有時間很充裕，因為我們所做的一切，你可能需要幾個月來實現，所以你必須要做的是通過我們Royalholidayclubbed Salesforce的Service-Cloud-Consultant考題免費下載考試培訓資料，為了你自己，獲得此證書。我們Royalholidayclubbed一定會幫助你獲得你所需要的知識和經驗，還為你提供了詳細的Salesforce的Service-Cloud-Consultant考題免費下載考試目標，所以有了它，你不得獲得考試認證。或許其他網站也提供Salesforce Service-Cloud-Consultant考題免費下載 認證考試的相關資料，但如果你相互比較你就會發現Royalholidayclubbed提供的資料是最全面，品質最高的，而且其他網站的大部分資料主要來源於Royalholidayclubbed。

Salesforce Service Cloud Consultant Service-Cloud-Consultant 所以Royalholidayclubbed得到了大家的信任。

Salesforce的Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考題免費下載考試認證是屬於那些熱門的IT認證，也是雄心勃勃的IT專業人士的夢想，這部分考生需要做好充分的準備，讓他們在Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考題免費下載考試中獲得最高分，使自己的配置檔相容市場需求。比如Service-Cloud-Consultant 學習指南考古題都是根據最新版的IT認證考試研發出來的。可以告訴大家最新的與考試相關的消息。

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Salesforce Service-Cloud-Consultant考題免費下載 - 他們都在IT行業中有很高的權威。

眾所周知，Service-Cloud-Consultant考題免費下載認證在IT認證中有很大的影響力，近年來，該認證已經成為許多成功IT公司的“進門”標準。想快速通過認證考試，可以選擇我們的Salesforce Service-Cloud-Consultant考題免費下載考古題。選擇我們Royalholidayclubbed網站，您不僅可以通過熱門的Service-Cloud-Consultant考題免費下載考試，而且還可以享受我們提供的一年免費更新服務。擁有Salesforce Service-Cloud-Consultant考題免費下載認證可以幫助在IT領域找工作的人獲得更好的就業機會，也將會為成功的IT事業做好鋪墊。

現在很多IT專業人士都一致認為Salesforce Service-Cloud-Consultant考題免費下載認證考試的證書就是登上IT行業頂峰的第一塊墊腳石。因此Salesforce Service-Cloud-Consultant考題免費下載認證考試是一個很多IT專業人士關注的考試。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 4
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

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Updated: May 28, 2022

by RHC.

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