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Royalholidayclubbed提供的培訓工具包含關於Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考題寶典認證考試的學習資料及類比訓練題,更重要的是還會給出跟考試很接近的練習題和答案。 所以現在很多人都選擇參加Service-Cloud-Consultant 認證考試解析資格認證考試來證明自己的實力。但是要想通過Service-Cloud-Consultant 認證考試解析資格認證卻不是一件簡單的事。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C

QUESTION NO: 2
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A

QUESTION NO: 3
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

QUESTION NO: 4
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 5
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C

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Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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