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Royalholidayclubbed是領先于世界的學習資料提供商之一，您可以下載我們最新的PDF版本免費試用作為體驗。我們還提供可靠和有效的軟件版本Service-Cloud-Consultant測試題庫題庫資料，幫助您模擬真實的考試環境，以方便考生掌握最新的Salesforce Service-Cloud-Consultant測試題庫考試資訊。在我們的指導和幫助下，可以首次通過您的考試，Service-Cloud-Consultant測試題庫考古題是IT專家經過實踐測試得到的，Service-Cloud-Consultant測試題庫考古題也能幫您在IT行業的未來達到更高的水平。 Salesforce的Service-Cloud-Consultant測試題庫考試是IT行業之中既流行也非常重要的一個考試，我們準備了最優質的學習指南和最佳的線上服務，特意為IT專業人士提供捷徑，Royalholidayclubbed Salesforce的Service-Cloud-Consultant測試題庫考題涵蓋了所有你需要知道的考試內容和答案，如果你通過我們Royalholidayclubbed的考題模擬，你就知道這才是你千方百計想得到的東西，並且認為這樣才真的是為考試做準備的我們Royalholidayclubbed的IT精英團隊會及時為你提供準確以及詳細的關Salesforce Service-Cloud-Consultant測試題庫認證考試的培訓材料。

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Salesforce Service Cloud Consultant Service-Cloud-Consultant測試題庫 - Salesforce Certified Service cloud consultant 各行各業的人們都在為了將來能做出點什麼成績而努力。如果你已經決定通過Salesforce的Service-Cloud-Consultant 最新題庫考試，Royalholidayclubbed在這裏，可以幫助你實現你的目標，我們更懂得你需要通過你的Salesforce的Service-Cloud-Consultant 最新題庫考試，我們承諾是為你高品質的考古題，科學的考試，過Royalholidayclubbed的Salesforce的Service-Cloud-Consultant 最新題庫考試。

沒必要單單因為一個考試浪費你太多的時間。如果你覺得準備Service-Cloud-Consultant測試題庫考試很難，必須要用很多時間的話，那麼你最好用Royalholidayclubbed的Service-Cloud-Consultant測試題庫考古題作為你的工具。因為它可以幫你節省很多的時間。

Salesforce Service-Cloud-Consultant測試題庫 - 這是非常有價值的考試，肯定能幫助你實現你的願望。

我們Royalholidayclubbed全面提供Salesforce的Service-Cloud-Consultant測試題庫考試認證資料，為你提示成功。我們的培訓資料是由專家帶來的最新的研究材料，你總是得到最新的研究材料，保證你的成功會與我們Royalholidayclubbed同在，我們幫助你，你肯定從我們這裏得到最詳細最準確的考題及答案，我們培訓工具定期更新，不斷變化的考試目標。其實成功並不遠，你順著Royalholidayclubbed往下走，就一定能走向你專屬的成功之路。

在Salesforce的Service-Cloud-Consultant測試題庫考試題庫頁面中，我們擁有所有最新的考古題，由Royalholidayclubbed資深認證講師和經驗豐富的技術專家精心編輯而來，完整覆蓋最新試題。Salesforce的Service-Cloud-Consultant測試題庫考古題包含了PDF電子檔和軟件版，還有在線測試引擎，全新收錄了Service-Cloud-Consultant測試題庫認證考試所有試題，并根據真實的考題變化而不斷變化，適合全球考生通用。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 3
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

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Updated: May 28, 2022

by RHC.

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