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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

QUESTION NO: 2
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 5
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A

Microsoft MB-230 - 這是一個被廣大考生檢驗過的網站,可以向大家提供最好的考試考古題。 最熱門的Huawei H20-693_V2.0認證考試是能夠改變您生活的IT認證考試,獲得Salesforce Huawei H20-693_V2.0證書的IT專業人員的薪水要比沒有獲得證書的員工高出很多倍,他們的上升空間也很大,能帶來更好的工作機會。 我們已經幫助很多的考生順利順利通過SAP C_TS414_2023考試,獲取證書,這是一個難得的機會。 擁有Salesforce Tableau SCA-C01認證考試證書可以幫助在IT領域找工作的人獲得更好的就業機會,也將會為成功的IT事業做好鋪墊。 在取得您第一個Microsoft AI-900認證后,您還可以參加其它的IT認證考試,Royalholidayclubbed的考古題能幫助獲得更多的成功。

Updated: May 28, 2022

 

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