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Service-Cloud-Consultant考古题推薦，Service-Cloud-Consultant考題寶典 - Salesforce Service-Cloud-Consultant最新考題 - Royalholidayclubbed
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雖然Service-Cloud-Consultant考古题推薦考古題學習資料非常受歡迎，但是我們還是為客戶提供了免費的Salesforce Service-Cloud-Consultant考古题推薦試用DEMO，供考生體驗，我們也將不斷發布更多新版的題庫，以滿足IT行業日益增長的需求。我們將為您提供最新的Salesforce Service-Cloud-Consultant考古题推薦題庫資料來準備考試，所有的題庫都可以在這里獲得，使通過Service-Cloud-Consultant考古题推薦考試變得更加容易。Royalholidayclubbed將是您獲得認證的最好選擇，我們保證您100%可以通過Service-Cloud-Consultant考古题推薦認證考試。 所以Royalholidayclubbed是個值得你們信賴的網站。選擇了Royalholidayclubbed，下一個成功的IT人士就是你，Royalholidayclubbed會成就你的夢想。 本站提供PDF版本和軟件本版的Service-Cloud-Consultant考古题推薦題庫，PDF版本的方便打印，而對于軟件版本的Salesforce Service-Cloud-Consultant考古题推薦題庫可以模擬真實的考試環境，方便考生選擇。
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Salesforce Service-Cloud-Consultant考古题推薦 - 為什麼呢？有以下四個理由。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
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Updated: May 28, 2022
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