Service-Cloud-Consultant考試內容 - Service-Cloud-Consultant認證考試解析，Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed

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它不單單可以用於IT認證考試的準備，還可以把它當做提升自身技能的一個工具。另外，如果你想更多地了=瞭解考試相關的知識，它也可以滿足你的願望。在這裏我想說明的是Royalholidayclubbed的資料的核心價值。而Royalholidayclubbed是IT專業人士的最佳選擇，獲得Service-Cloud-Consultant考試內容認證是IT職業發展的有力保證，我們高品質的題庫能幫助你做到這一點。Service-Cloud-Consultant考試內容考試題庫也會不定期的更新，為你提供最有效的學習資料。為了能順利通過考試，持有完全版的Salesforce Service-Cloud-Consultant考試內容題庫資料是必要的，你就能輕松通過想要的認證考試。

通過Service-Cloud-Consultant考試內容認證考試好像是一件很難的事情。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

QUESTION NO: 2
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

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Updated: May 28, 2022

by RHC.

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