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Salesforce Service Cloud Consultant Service-Cloud-Consultant認證考試解析 - Salesforce Certified Service cloud consultant 只為成功找方法，不為失敗找藉口。作為被廣泛認證的考試，Salesforce的考試越來越受大家的歡迎。其中，Service-Cloud-Consultant 通過考試認證考試就是最重要的一個考試。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 3
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

CyberArk PAM-CDE-RECERT - 这么重要的考试，你也想参加吧。但是通過最新的Salesforce VMware 250-608認證考試并不簡單，並不是僅僅依靠與VMware 250-608考試相關的書籍就可以辦到的。對于購買Oracle 1Z1-182題庫產品的客戶，我們還提供一年的免費更新服務。 IAPP AIGP - 使用Royalholidayclubbed你可以很快獲得你想要的證書。 Royalholidayclubbed感到最自豪的是能幫助考生通過很難的Salesforce ATLASSIAN ACP-120考試，我們過去五年的成功率極高，可以讓您在職業生涯里有更好的發展前景。

Updated: May 28, 2022

by RHC.

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