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Salesforce Service Cloud Consultant Service-Cloud-Consultant 我們的IT精英團隊的力量會讓你難以置信。

如果使用我們的Service-Cloud-Consultant - Salesforce Certified Service cloud consultant新版題庫上線考古題沒有通過考試,我們將無條件的退款。 Royalholidayclubbed的資深IT專家在不斷研究出各種成功通過Salesforce Service-Cloud-Consultant 考題資訊認證考試的方案,他們的研究成果可以100%保證一次性通過Salesforce Service-Cloud-Consultant 考題資訊 認證考試。。

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Salesforce Service-Cloud-Consultant新版題庫上線 - Royalholidayclubbed是可以帶你通往成功之路的網站。

为了能够高效率地准备Service-Cloud-Consultant新版題庫上線认证考试,你知道什么工具是值得使用的吗?我来告诉你吧。RoyalholidayclubbedのService-Cloud-Consultant新版題庫上線考古題是最可信的资料。这个考古題是IT业界的精英们研究出来的,是一个难得的练习资料。這個考古題的命中率很高,合格率可以達到100%。這是因為IT專家們可以很好地抓住考試的出題點,從而將真實考試時可能出現的所有題都包括到資料裏了。覺得不可思議嗎?但是這是真的。用過之後你就會知道。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

那麼,什麼資料有讓你選擇的價值呢?你選擇的是不是Royalholidayclubbed的PRAXIS Business-Education-Content-Knowledge-5101考古題?如果是的話,那麼你就不用再擔心不能通過考試了。 EMC NCA - 我們都清楚的知道,在IT行業的主要問題是缺乏一個品質和實用性。 只要您支付您想要的考古題,您就能馬上得到它,在通眾多使用過本題庫產品的客戶回饋中,證明Salesforce Oracle 1Z0-1123-25考古題是值得信賴的。 如果你使用了我們的Salesforce的Microsoft SC-300-KR學習資料資源,一定會減少考試的時間成本和經濟成本,有助於你順利通過考試,在你決定購買我們Salesforce的Microsoft SC-300-KR之前,你可以下載我們的部門免費試題,其中有PDF版本和軟體版本,如果需要軟體版本請及時與我們客服人員索取。 許多考生花費了大量的時間和精力學習Salesforce SAP C-S4CPR-2502考試相關知識,但是到最後卻沒有成功,分析他們失敗的原因,我們得出結論是沒有針對性的復習。

Updated: May 28, 2022

 

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