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Salesforce Service-Cloud-Consultant最新題庫 - 還會讓你又一個美好的前程。

如果您在使用我們的Salesforce Service-Cloud-Consultant最新題庫考古題失敗了，我們承諾給您全額退款，您需要的是像我們發送你失敗的Service-Cloud-Consultant最新題庫考試成績單來申請退款就可以了。經過我們確認之后，就會處理您的請求，這樣客戶擁有足夠的保障放心購買我們的Salesforce Service-Cloud-Consultant最新題庫考古題。選擇我們的Service-Cloud-Consultant最新題庫題庫資料可以保證你可以在短時間內學習及加強IT專業方面的知識，所以信任Royalholidayclubbed是您最佳的選擇！

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

通過Salesforce Huawei H20-731_V1.0的考試是不簡單的，選擇合適的培訓是你成功的第一步，選擇好的資訊來源是你成功的保障，而Royalholidayclubbed的產品是有很好的資訊來源保障。 CompTIA PK0-005 - 學歷只是一個敲門磚，而實力確是你穩固自己地位的基石。你可以先在網上免費下載Royalholidayclubbed為你提供的部分Salesforce Cisco 300-425認證考試的練習題和答案，一旦你決定了選擇了Royalholidayclubbed，Royalholidayclubbed會盡全力幫你通過考試。 SAP C-C4H47-2503 - 每個IT人士都在努力，不是為了升職就是為了加薪，這也是現代社會所形成的壓力的一種體現。而Salesforce Huawei H20-712_V1.0 認證考試就是個檢驗IT技術的認證考試之一。

Updated: May 28, 2022

by RHC.

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