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Service-Cloud-Consultant題庫下載 - Salesforce Service-Cloud-Consultant認證指南 & Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed
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Salesforce Service Cloud Consultant Service-Cloud-Consultant 所以Royalholidayclubbed得到了大家的信任。
Salesforce的Service-Cloud-Consultant - Salesforce Certified Service cloud consultant題庫下載考試認證是屬於那些熱門的IT認證，也是雄心勃勃的IT專業人士的夢想，這部分考生需要做好充分的準備，讓他們在Service-Cloud-Consultant - Salesforce Certified Service cloud consultant題庫下載考試中獲得最高分，使自己的配置檔相容市場需求。 比如Service-Cloud-Consultant 考試證照考古題都是根據最新版的IT認證考試研發出來的。可以告訴大家最新的與考試相關的消息。
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Salesforce Service-Cloud-Consultant題庫下載 - 它可以讓你在準備考試時節省更多的時間。
我們的Salesforce Service-Cloud-Consultant題庫下載題庫是由專業的IT團隊以最好的技術水準制作而得到的學習資料，其中整合最新的Service-Cloud-Consultant題庫下載考試問題得到而來，以確保您購買我們的題庫資料是真實有效的，即使是新手也可以快速輕松獲得Salesforce Service-Cloud-Consultant題庫下載認證。對于如此有效的考古題，趕快加入購物車吧！付款之后您就可以立即下載所購買的Service-Cloud-Consultant題庫下載題庫，這將會讓您在您的考試中獲得高分，并順利的通過Service-Cloud-Consultant題庫下載考試。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
ACFE CFE-Fraud-Prevention-and-Deterrence - Royalholidayclubbed提供的考試練習題和答案準確率很高，可以100%保證你考試一次性成功，而且還免費為你提供一年的更新服務。 眾所周知，CompTIA SY0-701認證在IT認證中有很大的影響力，近年來，該認證已經成為許多成功IT公司的“進門”標準。 因此Salesforce SAP C_SIGDA_2403認證考試是一個很多IT專業人士關注的考試。 購買最新的Cisco 350-401考古題，您將擁有100%成功通過Cisco 350-401考試的機會，我們產品的品質是非常好的，而且更新的速度也是最快的。 Royalholidayclubbed提供的Huawei H20-920_V1.0認證考試的類比測試軟體和相關試題是對Huawei H20-920_V1.0的考試大綱做了針對性的分析而研究出來的，是絕對可以幫你通過你的第一次參加的Huawei H20-920_V1.0認證考試。
Updated: May 28, 2022
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