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Service-Cloud-Consultant考古題更新，Service-Cloud-Consultant考題套裝 - Salesforce Service-Cloud-Consultant最新試題 - Royalholidayclubbed
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相對于考生尋找工作而言，一張Service-Cloud-Consultant考古題更新認證可以倍受企業青睞，為您帶來更好的工作機會。但是如何輕松拿到Service-Cloud-Consultant考古題更新認證哪？ Royalholidayclubbed的Service-Cloud-Consultant考古題更新考古題是通過考試最有效的方式之一，我們提供在線測試引擎的題庫，可以讓您模擬真實的考試情景，快速讓考生掌握知識點并應用。Service-Cloud-Consultant考古題更新題庫資料包含真實的考題體型，100%幫助考生通過考試。 在你使用之後，相信你會很滿意我們的產品的。這麼好的一個能幫助你順利通過考試的產品，你還在猶豫什麼，快將Royalholidayclubbed的產品加入您的購物車吧。 Service-Cloud-Consultant考古題更新是一個很難通過的認證考試，要想通過考試必須為考試做好充分的準備，而Royalholidayclubbed是您最佳的選擇！
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
HRCI PHR - Royalholidayclubbed提供的考試練習題和答案準確率很高，可以100%保證你考試一次性成功，而且還免費為你提供一年的更新服務。 眾所周知，Huawei H20-920_V1.0認證在IT認證中有很大的影響力，近年來，該認證已經成為許多成功IT公司的“進門”標準。 因此Salesforce Microsoft SC-300-KR認證考試是一個很多IT專業人士關注的考試。 Google Professional-Cloud-DevOps-Engineer題庫學習資料將會是您通過此次考試的最好保證，還在猶豫什么，請盡早擁有Salesforce Google Professional-Cloud-DevOps-Engineer考古題吧！ Royalholidayclubbed提供的EC-COUNCIL 312-76認證考試的類比測試軟體和相關試題是對EC-COUNCIL 312-76的考試大綱做了針對性的分析而研究出來的，是絕對可以幫你通過你的第一次參加的EC-COUNCIL 312-76認證考試。
Updated: May 28, 2022
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