Service-Cloud-Consultant認證題庫 & Salesforce Certified Service-Cloud-Consultant信息資訊 - Royalholidayclubbed

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通過 Salesforce的Service-Cloud-Consultant認證題庫的考試認證不僅僅是驗證你的技能，但也證明你的專業知識和你的證書，你的老闆沒有白白雇傭你，目前的IT行業需要一個可靠的 Salesforce的Service-Cloud-Consultant認證題庫的考試的來源，Royalholidayclubbed是個很好的選擇，Service-Cloud-Consultant認證題庫的考試縮短在最短的時間內，這樣不會浪費你的錢和精力。還會讓你又一個美好的前程。

Salesforce Service-Cloud-Consultant認證題庫 - 這樣討得上司的喜歡，還不如用實力說話。

在現在這個人才濟濟的社會裏，還是有很多行業是缺乏人才的，比如IT行業就相當缺乏技術性的人才。而Salesforce Service-Cloud-Consultant認證題庫認證考試就是個檢驗IT技術的認證考試之一。Royalholidayclubbed是一個給你培訓Salesforce Service-Cloud-Consultant認證題庫認證考試相關技術知識的網站。

這絕對是你成功的一個捷徑。它可以讓你充分地準備Service-Cloud-Consultant認證題庫考試。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 4
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 5
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

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Updated: May 28, 2022

by RHC.

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