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Service-Cloud-Consultant試題考試是IT行業的當中一個新的轉捩點,你將成為IT行業的專業高端人士,隨著資訊技術的普及和進步,你們會看到有數以計百的線上資源,提供Salesforce的Service-Cloud-Consultant試題考題和答案,而Royalholidayclubbed卻遙遙領先,人們選擇Royalholidayclubbed是因為Royalholidayclubbed的Salesforce的Service-Cloud-Consultant試題考試培訓資料真的可以給人們帶來好處,能幫助你早日實現你的夢想! 在如今時間那麼寶貴的社會裏,我建議您來選擇Royalholidayclubbed為您提供的短期培訓,你可以花少量的時間和金錢就可以通過您第一次參加的Salesforce Service-Cloud-Consultant試題 認證考試。 如果你仍然在努力學習為通過Salesforce的Service-Cloud-Consultant試題考試認證,我們Royalholidayclubbed為你實現你的夢想。

Salesforce Service Cloud Consultant Service-Cloud-Consultant 人之所以能,是相信能。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

QUESTION NO: 5
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

我們的Royalholidayclubbed Salesforce的Microsoft PL-300考古題及答案為你準備了你需要的一切的考試培訓資料,和實際認證考試一樣,選擇題(多選題)有效的幫助你通過考試。 HRCI SPHR題庫可以確保考生順利通過考試,大家還有什么理由不選擇呢?快將HRCI SPHR考古題加入購物車吧,您絕對不會后悔的! 如果你使用了我們的Salesforce的BOMI International CAP-2101-20學習資料資源,一定會減少考試的時間成本和經濟成本,有助於你順利通過考試,在你決定購買我們Salesforce的BOMI International CAP-2101-20之前,你可以下載我們的部門免費試題,其中有PDF版本和軟體版本,如果需要軟體版本請及時與我們客服人員索取。 現在,Royalholidayclubbed專門針對認證考試研發出有針對性的Salesforce Cisco 300-415考古題,為考生獲得認證節約更多的時間和金錢。 Salesforce的Google Associate-Google-Workspace-Administrator考試其實是一個技術專家考試, Salesforce的Google Associate-Google-Workspace-Administrator考試可以幫助和促進IT人員有一個優秀的IT職業生涯,有了好的職業生涯,當然你就可以為國家甚至企業創造源源不斷的利益,從而去促進國家經濟發展,如果所有的IT人員都這樣,那麼民富則國強。

Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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