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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

QUESTION NO: 5
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C

因為他們提供的關於Salesforce ASHRAE HFDP 認證考試資料都比較寬泛,不具有針對性,所以吸引不了考生的注意力。 我們正在盡最大努力為我們的廣大考生提供所有具備較高的速度和效率的服務,以節省你的寶貴時間,Royalholidayclubbed Salesforce的GitHub GitHub-Copilot考試為你提供了大量的考試指南,包括考古題及答案,有些網站在互聯網為你提供的品質和跟上時代GitHub GitHub-Copilot學習材料。 Veeam VMCE_v12 - 如果你考試失敗,我們會全額退款給你。 Palo Alto Networks PSE-Cortex - 當你進入Royalholidayclubbed網站,你看到每天進入Royalholidayclubbed網站的人那麼多,不禁感到意外。 我們Royalholidayclubbed Salesforce的Microsoft PL-300考試的試題及答案,為你提供了一切你所需要的考前準備資料,關於Salesforce的Microsoft PL-300考試,你可以從不同的網站或書籍找到這些問題,但關鍵是邏輯性相連,我們的試題及答案不僅能第一次毫不費力的通過考試,同時也能節省你寶貴的時間。

Updated: May 28, 2022

 

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