CRT-261證照信息 & Salesforce Certification Preparation For Service Cloud Consultant考古題更新 - Royalholidayclubbed

 

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CRT-261 PDF DEMO:

QUESTION NO: 1
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

QUESTION NO: 2
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E

QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C

QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

Microsoft AZ-104-KR - 在如今互聯網如此發達社會裏,選擇線上培訓已經是很普遍的現象。 那麼,什麼資料有讓你選擇的價值呢?你選擇的是不是Royalholidayclubbed的PCI SSC QSA_New_V4考古題?如果是的話,那麼你就不用再擔心不能通過考試了。 我們Royalholidayclubbed Salesforce的Huawei H19-640_V1.0的考試培訓資料,是核實了的考試資料,這些問題和答案反應了我們Royalholidayclubbed的專業性及實際經驗。 獲得Huawei H20-693_V2.0認證是眾多IT人員職業生涯的成功保證,而Royalholidayclubbed網站中的Huawei H20-693_V2.0題庫學習資料可以幫助您做到這一點。 如果你使用了我們的Salesforce的ISTQB CTAL-TM學習資料資源,一定會減少考試的時間成本和經濟成本,有助於你順利通過考試,在你決定購買我們Salesforce的ISTQB CTAL-TM之前,你可以下載我們的部門免費試題,其中有PDF版本和軟體版本,如果需要軟體版本請及時與我們客服人員索取。

Updated: May 28, 2022

 

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