CRT-261考試資訊 & Salesforce Certification Preparation For Service Cloud Consultant考古題更新 - Royalholidayclubbed

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Salesforce CRT-261考試資訊 - 只要你用了它你就會發現，這一切都是真的。

Royalholidayclubbed為通過CRT-261考試資訊考試提供最完整有效的方案，幫祝廣大考生在考試中獲得更多的優勢。確保你只獲得最新的和最有效的Salesforce CRT-261考試資訊考古題，我們也希望客戶能隨時隨地的訪問，于是有了多個版本的題庫資料。PDF版的題庫方便你閱讀，為你真實地再現CRT-261考試資訊考試題目，軟件版本的題庫作為一個測試引擎，可以幫你模擬真實的CRT-261考試資訊考試環境，為考生做好充足的考前準備。通過Salesforce CRT-261考試資訊考試不再是夢想，我們的考古題就可以確保你成功。

通過CRT-261考試資訊認證考試好像是一件很難的事情。已經報名參加考試的你，現在正在煩惱應該怎麼準備考試嗎？如果是這樣的話，請看下面的內容，我現在告訴你通過CRT-261考試資訊考試的捷徑。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

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Updated: May 28, 2022

by RHC.

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