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Salesforce Service Cloud Consultant CRT-261 你绝对会相信我的话的。

Salesforce Service Cloud Consultant CRT-261考古題分享 - Certification Preparation for Service Cloud Consultant 有了目標就要勇敢的去實現。 只要你選對了工具,成功簡直就是一件輕而易舉的事情。你想知道什麼工具最好嗎?現在告訴你。

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Salesforce CRT-261考古題分享 - Royalholidayclubbed就是你最好的選擇。

Royalholidayclubbed的CRT-261考古題分享考古題是一個保證你一次及格的資料。這個考古題的命中率非常高,所以你只需要用這一個資料就可以通過考試。如果不相信就先試用一下。因為如果考試不合格的話Royalholidayclubbed會全額退款,所以你不會有任何損失。用過以後你就知道CRT-261考古題分享考古題的品質了,因此趕緊試一下吧。問題有提供demo,點擊Royalholidayclubbed的網站去下載吧。

最新版的Salesforce CRT-261考古題分享題庫能幫助你通過考試,獲得證書,實現夢想,它被眾多考生實踐并證明,CRT-261考古題分享是最好的IT認證學習資料。在哪里可以找到最新的CRT-261考古題分享題庫問題以方便通過考試?Royalholidayclubbed已經發布了最新的Salesforce CRT-261考古題分享考題,包括考試練習題和答案,是你不二的選擇。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

CompTIA 220-1201 - 它不單單可以用於IT認證考試的準備,還可以把它當做提升自身技能的一個工具。 而Royalholidayclubbed是IT專業人士的最佳選擇,獲得ISACA CISA認證是IT職業發展的有力保證,我們高品質的題庫能幫助你做到這一點。 此外,Royalholidayclubbed提供的所有考古題都是最新的,其中PDF版本的Juniper JN0-1103題庫支持打打印,方便攜帶,現在就來添加我們最新的Juniper JN0-1103考古題,了解更多的考試資訊吧! Royalholidayclubbed有最好品質最新的Salesforce Huawei H19-637_V1.0認證考試相關培訓資料,能幫你順利通過Salesforce Huawei H19-637_V1.0認證考試。 Google Professional-Cloud-DevOps-Engineer - Royalholidayclubbed的訓練工具很全面,包含線上服務和售後服務。

Updated: May 28, 2022

 

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