CRT-261在線題庫，Salesforce CRT-261證照資訊 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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Salesforce Service Cloud Consultant CRT-261 如果你考試失敗，我們會全額退款給你。

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所有的IT人士都熟悉的Salesforce的CRT-261在線題庫考試認證，並且都夢想有那頂最苛刻的認證，這是由被普遍接受的Salesforce的CRT-261在線題庫考試認證的最高級別認證，你可以得到你的職業生涯。你擁有了它嗎？所謂最苛刻，也就是考試很難通過，這個沒關係，有Royalholidayclubbed Salesforce的CRT-261在線題庫考試認證培訓資料在手，你就會順利通過考試，並獲得認證，所謂的苛刻是因為你沒有選擇好的方式方法，選擇Royalholidayclubbed，你將握住成功的手，再也不會與它失之交臂。

Salesforce CRT-261在線題庫 - 認證培訓和詳細的解釋和答案。

對於CRT-261在線題庫認證考試，你已經準備好了嗎？考試近在眼前，你可以信心滿滿地迎接考試嗎？如果你還沒有通過考試的信心，在這裏向你推薦一個最優秀的參考資料。只需要短時間的學習就可以通過考試的最新的CRT-261在線題庫考古題出現了。这个考古題是由Royalholidayclubbed提供的。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

Oracle 1Z0-182題庫資料中的每個問題都由我們專業人員檢查審核，為考生提供最高品質的考古題。 Royalholidayclubbed Salesforce的Palo Alto Networks SSE-Engineer考試培訓資料針對性很強，不是每個互聯網上的培訓資料都是這樣高品質高品質的，僅此一家，只有Royalholidayclubbed能夠這麼完美的展現。 Royalholidayclubbed是一個優秀的IT認證考試資料網站，在Royalholidayclubbed您可以找到關於Salesforce CompTIA CAS-005認證考試的考試心得和考試材料。 ACAMS CAMS-CN - Salesforce的認證資格也變得越來越重要。 The Open Group OGA-031 - 在Royalholidayclubbed你可以找到最適合你的培訓方式來輕鬆通過考試。

Updated: May 28, 2022

by RHC.

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