CRT-261最新考題 -最新CRT-261考古題 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

 

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

最新版的Salesforce Huawei H13-311_V4.0題庫能幫助你通過考試,獲得證書,實現夢想,它被眾多考生實踐并證明,Huawei H13-311_V4.0是最好的IT認證學習資料。 Alcatel-Lucent 4A0-100 - 另外,如果你想更多地了=瞭解考試相關的知識,它也可以滿足你的願望。 而Royalholidayclubbed是IT專業人士的最佳選擇,獲得Cisco 200-301認證是IT職業發展的有力保證,我們高品質的題庫能幫助你做到這一點。 此外,Royalholidayclubbed提供的所有考古題都是最新的,其中PDF版本的GAQM CASPO-001題庫支持打打印,方便攜帶,現在就來添加我們最新的GAQM CASPO-001考古題,了解更多的考試資訊吧! Royalholidayclubbed有最好品質最新的Salesforce Scrum PAL-I認證考試相關培訓資料,能幫你順利通過Salesforce Scrum PAL-I認證考試。

Updated: May 28, 2022

 

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