CRT-261考試內容 - CRT-261題庫更新資訊,Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

 

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CRT-261 PDF DEMO:

QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C

Oracle 1Z0-1126-1 - 在你的職業生涯中,你正面臨著挑戰嗎?你想提高自己的技能更好地向別人證明你自己嗎?你想得到更多的機會晉升嗎?那麼快報名參加IT認證考試獲得認證資格吧。 在Royalholidayclubbed的網站上你可以免費下載Royalholidayclubbed為你提供的關於Salesforce Oracle 1Z0-1109-25 認證考試學習指南和部分練習題及答案作為嘗試。 如果你正在為如何通過APA CPP-Remote考試而煩惱,這是沒有必要,通過最新的考試要點來提供覆蓋率很廣的Salesforce APA CPP-Remote擬真試題,幫助考生做好充足的考前準備。 選擇Royalholidayclubbed的產品幫助你的第一次參加的Salesforce Swift CSP-Assessor 認證考試是很划算的。 當你嘗試了我們提供的關於Salesforce ATLASSIAN ACP-620認證考試的部分考題及答案,你可以對我們Royalholidayclubbed做出選擇了,我們會100%為你提供方便以及保障。

Updated: May 28, 2022

 

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