CRT-261考證 & CRT-261題庫資料 - CRT-261題庫資訊 - Royalholidayclubbed

 

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但是要想通過CRT-261考證資格認證卻不是一件簡單的事。不過只要你找對了捷徑,通過考試也就變得容易許多了。

CRT-261 PDF DEMO:

QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A

QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E

QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E

我們的資料能確保你第一次參加Salesforce SAP C-THR97-2411 認證考試就可以順利通過。 擁有高品質的考題資料,能幫助考生通過第一次嘗試的Microsoft AZ-204考試。 你可以先線上免費下載Royalholidayclubbed為你提供的關於Salesforce GAQM CASPO-001 認證考試練習題及答案的試用版本作為嘗試,那樣你會更有信心選擇我們Royalholidayclubbed的產品來準備Salesforce GAQM CASPO-001 認證考試。 PMI PMO-CP認證考試培訓工具的內容是由IT行業專家帶來的最新的考試研究材料組成 SAP C_IBP_2502 - Royalholidayclubbed是一個為參加IT認證考試的考生提供IT認證考試培訓工具的網站。

Updated: May 28, 2022

 

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by RHC.

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Revised: 21 Oct 2007

 

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