CRT-261權威考題,Salesforce CRT-261考試指南 - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

 

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CRT-261 PDF DEMO:

QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

Cloud Security Alliance CCSK - 作為IT認證考試相關資料的專業提供者,Royalholidayclubbed一直在為考生們提供優秀的參考資料,並且幫助了數不清的人通過了考試。 SAP C-THR81-2411題庫可以在您考前模擬真實的考試環境,也是最有效的考古題。 Oracle 1z0-1080-24 - Royalholidayclubbed的強大考古題是IT技術專家們多年來總結出來的經驗和結果,站在這些前人的肩膀上,會讓你離成功更進一步。 EMC D-DS-FN-23 - 我們的Royalholidayclubbed是一個為多種IT認證考試的人提供準確的考試材料的專業網站。 如果您不相信我們,可以先下載我們的免費PDF試用版的SAP C_S4EWM_2023問題和答案,我們將保證您100%成功。

Updated: May 28, 2022

 

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