CRT-261題庫資料 - Salesforce CRT-261認證指南 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

 

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Royalholidayclubbed的IT專家團隊利用自己的知識和經驗專門研究了最新的短期有效的培訓方式,這個培訓方法對你們是很有幫助的,可以讓你們短期內達到預期的效果,特別是那些邊工作邊學習的考生,可以省時有不費力。選擇Royalholidayclubbed的培訓資料你將得到你最想要的培訓資料。 Salesforce CRT-261題庫資料 認證考試的考試之前的模擬考試時很有必要的,也是很有效的。如果你選擇了Royalholidayclubbed,你可以100%通過考試。 那麼,你已經取得了現在最受歡迎的Salesforce的CRT-261題庫資料認定考試的資格了嗎?對於CRT-261題庫資料考試,你瞭解多少呢?如果你想通過這個考試但是掌握的相關知識不足,你應該怎麼辦呢?不用著急,Royalholidayclubbed可以給你提供幫助。

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Royalholidayclubbed的經驗豐富的專家團隊開發出了針對Salesforce CRT-261題庫資料 認證考試的有效的培訓計畫,很適合參加Salesforce CRT-261題庫資料 認證考試的考生。Royalholidayclubbed為你提供的都是高品質的產品,可以讓你參加Salesforce CRT-261題庫資料 認證考試之前做模擬考試,可以為你參加考試做最好的準備。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 4
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

SAP C-FIORD-2502 - 很多人都認為要通過一些高難度的IT認證考試是需要精通很多IT專業知識。 ISTQB CTAL_TM_001-KR - 如今檢驗人才能力的辦法之一就是IT認證考試,但是IT認證考試不是很容易通過的。 ACAMS CAMS-CN - 如果你考試失敗,我們將全額退款。 你可以現在就獲得Salesforce的Google Associate-Cloud-Engineer考試認證,我們Royalholidayclubbed有關於Salesforce的Google Associate-Cloud-Engineer考試的完整版本,你不需要到處尋找最新的Salesforce的Google Associate-Cloud-Engineer培訓材料,因為你已經找到了最好的Salesforce的Google Associate-Cloud-Engineer培訓材料,放心使用我們的試題及答案,你會完全準備通過Salesforce的Google Associate-Cloud-Engineer考試認證。 Salesforce的HRCI PHR考試認證是當代眾多考試認證中最有價值的考試認證之一,在近幾十年裏,電腦科學教育已獲得了世界各地人們絕大多數的關注,它每天都是IT資訊技術領域的必要一部分,所以IT人士通過Salesforce的HRCI PHR考試認證來提高自己的知識,然後在各個領域突破。

Updated: May 28, 2022

 

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