CRT-261考試指南 & Salesforce Certification Preparation For Service Cloud Consultant考古题推薦 - Royalholidayclubbed

 

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Salesforce Service Cloud Consultant CRT-261 怎麼樣,你肯定也是這樣認為的吧。

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作為IT認證考試學習資料的專業團隊,Royalholidayclubbed是您獲得高品質學習資料的來源。無論您需要尋找什么樣子的Salesforce CRT-261考試指南考古題我們都可以提供,借助我們的CRT-261考試指南學習資料,您不必浪費時間去閱讀更多的參考書,只需花費20 – 30小時掌握我們的Salesforce CRT-261考試指南題庫問題和答案,就可以順利通過考試。我們為您提供PDF版本的和軟件版,還有在線測試引擎題庫,其中CRT-261考試指南軟件版本的題庫,可以模擬真實的考試環境,以滿足大家的需求,這是最優秀的CRT-261考試指南學習資料。

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這就不得不推薦Royalholidayclubbed的考試考古題了,它可以讓你少走許多彎路,節省時間幫助你考試合格。彰顯一個人在某一領域是否成功往往體現在他所獲得的資格證書上,在IT行業也不外如是。

CRT-261 PDF DEMO:

QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 4
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

很多準備參加Salesforce SAP C-S4CPB-2502 認證考試的考生在網上也許看到了很多網站也線上提供有關Salesforce SAP C-S4CPB-2502 認證考試的資源。 擁有高品質的考題資料,能幫助考生通過第一次嘗試的IAM IAM-Certificate考試。 Amazon MLS-C01-KR - 如果你考試失敗,我們會全額退款給你。 APA FPC-Remote認證考試培訓工具的內容是由IT行業專家帶來的最新的考試研究材料組成 SAP C_S4CPR_2502 - 這樣花少量的時間和金錢換取如此好的結果,是值得的。

Updated: May 28, 2022

 

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