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Salesforce Service Cloud Consultant CRT-261 如果你想輕鬆通過考試，那麼快來試試吧。

我們都很清楚 Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant考古題介紹認證考試在IT行業中的地位是駐足輕重的地位，但關鍵的問題是能夠拿到Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant考古題介紹的認證證書不是那麼簡單的。這個考古題可以讓你更準確地瞭解考試的出題點，從而讓你更有目的地學習相關知識。另外，如果你實在沒有準備考試的時間，那麼你只需要記好這個考古題裏的試題和答案。

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Salesforce CRT-261考古題介紹 - Royalholidayclubbed可以為你提供最好最新的考試資源。

通過這幾年IT行業不斷的發展與壯大，CRT-261考古題介紹考試已經成為Salesforce考試裏的里程碑，可以讓你成為IT的專業人士，有數以百計的線上資源，提供Salesforce的CRT-261考古題介紹考試的問題，為什麼大多數選擇Royalholidayclubbed，因為我們Royalholidayclubbed裏有一支龐大的IT精英團隊，專注於Salesforce的CRT-261考古題介紹考試的最新資料。讓你無障礙通過Salesforce的CRT-261考古題介紹考試認證。Royalholidayclubbed保證你第一次嘗試通過Salesforce的CRT-261考古題介紹考試取得認證，Royalholidayclubbed會和你站在一起，與你同甘共苦。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

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Updated: May 28, 2022

by RHC.

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