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Salesforce Service Cloud Consultant CRT-261 因為這樣可以更好地提升你自己。

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Salesforce CRT-261題庫資源 - 還會讓你又一個美好的前程。

如果您在使用我們的Salesforce CRT-261題庫資源考古題失敗了,我們承諾給您全額退款,您需要的是像我們發送你失敗的CRT-261題庫資源考試成績單來申請退款就可以了。經過我們確認之后,就會處理您的請求,這樣客戶擁有足夠的保障放心購買我們的Salesforce CRT-261題庫資源考古題。選擇我們的CRT-261題庫資源題庫資料可以保證你可以在短時間內學習及加強IT專業方面的知識,所以信任Royalholidayclubbed是您最佳的選擇!

我們Royalholidayclubbed網站是在盡最大的努力為廣大考生提供最好最便捷的服務。速度和高效率當然不可避免,在當今的社會裏,高效率走到哪里都是熱議的話題,所以我們網站為廣大考生設計了一個高效率的培訓資料,可以讓考生迅速領悟,從而考試取得優異的成績。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

通過Salesforce Cisco 300-415的考試是不簡單的,選擇合適的培訓是你成功的第一步,選擇好的資訊來源是你成功的保障,而Royalholidayclubbed的產品是有很好的資訊來源保障。 Salesforce的APMG-International Change-Management-Foundation考試認證就是一個流行的IT認證,很多人都想擁有它,有了它就可以穩固自己的職業生涯,Royalholidayclubbed Salesforce的APMG-International Change-Management-Foundation考試認證培訓資料是個很好的培訓工具,它可以幫助你成功的通過考試而獲得認證,有了這個認證,你將得到國際的認可及接受,那時的你再也不用擔心被老闆炒魷魚了。 你可以先在網上免費下載Royalholidayclubbed為你提供的部分Salesforce Amazon DVA-C02-KR認證考試的練習題和答案,一旦你決定了選擇了Royalholidayclubbed,Royalholidayclubbed會盡全力幫你通過考試。 APA FPC-Remote - 這樣討得上司的喜歡,還不如用實力說話。 Royalholidayclubbed是一個給你培訓Salesforce API API-580 認證考試相關技術知識的網站。

Updated: May 28, 2022

 

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