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CRT-261考古題分享，CRT-261考題資源 - Salesforce CRT-261最新考證 - Royalholidayclubbed
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Salesforce Service Cloud Consultant CRT-261 有了目標就要勇敢的去實現。
Salesforce Service Cloud Consultant CRT-261考古題分享 - Certification Preparation for Service Cloud Consultant 你想知道什麼工具最好嗎？現在告訴你。 就好比我，平時不努力，老大徒傷悲。現在的IT行業競爭壓力不言而喻大家都知道，每個人都想通過IT認證來提升自身的價值，我也是，可是這種對我們來說是太難太難了，所學的專業知識早就忘了，惡補那是不現實的，還好我在互聯網上看到了Royalholidayclubbed Salesforce的CRT-261 題庫更新資訊考試培訓資料，有了它我就不用擔心我得考試了，Royalholidayclubbed Salesforce的CRT-261 題庫更新資訊考試培訓資料真的很好，它的內容覆蓋面廣，而且針對性強，絕對比我自己復習去準備考試好，如果你也是IT行業中的一員，那就趕緊將Royalholidayclubbed Salesforce的CRT-261 題庫更新資訊考試培訓資料加入購物車吧，不要猶豫，不要徘徊，Royalholidayclubbed Salesforce的CRT-261 題庫更新資訊考試培訓資料絕對是成功最好的伴侶。
Salesforce的認證考試資格是很重要的資格，因此參加Salesforce考試的人變得越來越多了。難道你不想在你的工作生涯中做出一番輝煌的成績嗎？肯定希望那樣吧。那麼，你就有必要時常提升自己了。
Salesforce CRT-261考古題分享 - Royalholidayclubbed是一個學習IT技術的人們都知道的網站。
CRT-261考古題分享資格認證考試是非常熱門的一項考試，雖然很難通過，但是你只要找准了切入點，考試合格並不是什麼難題。Royalholidayclubbed就是你最好的選擇。Royalholidayclubbed命中率高達100%的資料，可以幫你解決CRT-261考古題分享考試上的任何難題，只要你認真學習資料上的問題，相信一切難題都可以迎刃而解，你購買了考古題以後還可以得到一年的免費更新服務，一年之內，只要你想更新你擁有的資料，那麼你就可以得到最新版。快點來體驗一下吧。
如果不相信就先試用一下。因為如果考試不合格的話Royalholidayclubbed會全額退款，所以你不會有任何損失。
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
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Updated: May 28, 2022
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