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CRT-261信息資訊，Salesforce CRT-261考試大綱 - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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人生舞臺的大幕隨時都可能拉開，關鍵是你願意表演，還是選擇躲避，能把在面前行走的機會抓住的人，十有八九都是成功的。所以你必須抓住Royalholidayclubbed這個機會，讓你隨時可以展現你的技能，Royalholidayclubbed Salesforce的CRT-261信息資訊考試培訓資料就是你通過認證的最有效的方法，有了這個認證，你將在你人生的藍圖上隨意揮灑，實現你的夢想，走向成功。要做就做一個勇往直前的人，那樣的人生才有意義。 在這個人才濟濟的社會，人們不斷提高自己的知識想達到更高的水準，但是國家對尖端的IT人員需求量還在不斷擴大，國際上更是如此。所以很多人想通過Salesforce的CRT-261信息資訊考試認證，但想通過並非易事。 ”這是來自安西教練的一句大家都熟知的名言。
Salesforce Service Cloud Consultant CRT-261 這個考試的認證資格可以證明你擁有很高的技能。
Royalholidayclubbed的IT專家團隊利用他們的經驗和知識不斷的提升考試培訓材料的品質，來滿足每位考生的需求，保證考生第一次參加Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant信息資訊認證考試順利的通過，你們通過購買Royalholidayclubbed的產品總是能夠更快得到更新更準確的考試相關資訊，Royalholidayclubbed的產品的覆蓋面很大很廣，可以為很多參加IT認證考試的考生提供方便，而且準確率100%，能讓你安心的去參加考試，並通過獲得認證。 所以，Royalholidayclubbed的CRT-261 考古题推薦考古題吧。你現在十分需要與CRT-261 考古题推薦認證考試相關的歷年考試問題集和考試參考書吧？每天忙於工作，你肯定沒有足夠的時間準備考試吧。
為了你能順利通過CRT-261信息資訊考試，趕緊去Royalholidayclubbed的網站瞭解更多的資訊吧。Royalholidayclubbed的CRT-261信息資訊考古題有著讓你難以置信的命中率。這個考古題包含實際考試中可能出現的一切問題。
Salesforce CRT-261信息資訊 - 但是即使這個考試很難，報名參加考試的人也很多。
您可以通過CRT-261信息資訊考古題來獲得認證，這將是您成為專業的IT人員的擁有美好未來的不錯選擇。但是通過最新的Salesforce CRT-261信息資訊認證考試并不簡單，並不是僅僅依靠與CRT-261信息資訊考試相關的書籍就可以辦到的。與其盲目的學習，還不如使用我們提供具有針對性的Salesforce CRT-261信息資訊題庫資料，保證您一次性就成功的通過考試。您還可以在Royalholidayclubbed網站下載免費的DEMO試用，這樣您就能檢驗我們產品的質量，絕對是您想要的！
您是否在尋找可靠的學習資料來準備即將來的CRT-261信息資訊考試？如果是的話，您可以嘗試Royalholidayclubbed的產品和服務。我們提供最新的Salesforce CRT-261信息資訊考古題是經過眾多考生和專家檢驗過的學習指南，保證成功率百分之百的考古題。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
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Updated: May 28, 2022
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