CRT-261考題免費下載 & CRT-261熱門證照 - Salesforce CRT-261學習指南 - Royalholidayclubbed

 

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A

QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A

QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E

QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

SAP C_THR81_2411題庫學習資料將會是您通過此次考試的最好保證,還在猶豫什么,請盡早擁有Salesforce SAP C_THR81_2411考古題吧! Oracle 1z0-1196-25 - 很多選擇使用Royalholidayclubbed的產品的考生一次性通過了IT相關認證考試,經過他們回饋證明了我們的Royalholidayclubbed提供的幫助是很有效的。 Royalholidayclubbed會為Oracle 1Z0-1061-24考試提供一些相關的考試材料,來為你們這些IT專業人士提供鞏固學習的機會。 拿到Salesforce CompTIA 220-1201 認證證書的IT人士肯定比沒有拿人員工資高,職位上升空間也很大,在IT行業中職業發展前景也更廣。 Huawei H12-891_V1.0 - Royalholidayclubbed的產品是由很多的資深IT專家利用他們的豐富的知識和經驗針對IT相關認證考試研究出來的。

Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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