CRT-261證照指南 & Salesforce Certification Preparation For Service Cloud Consultant真題材料 - Royalholidayclubbed

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那麼，在IT領域工作的你，當然是應該選擇參加IT認定考試獲得認證資格了。因為這樣可以更好地提升你自己。而且，最重要的是，你也可以向別人證明你掌握了更多的工作技能。 Royalholidayclubbed Salesforce的CRT-261證照指南考試培訓資料是個性價很高的培訓資料，與眾多培訓資料相比，Royalholidayclubbed Salesforce的CRT-261證照指南考試培訓資料是最好的，如果你需要IT認證培訓資料，不選擇Royalholidayclubbed Salesforce的CRT-261證照指南考試培訓資料，你將後悔一輩子，選擇了Royalholidayclubbed Salesforce的CRT-261證照指南考試培訓資料，你將終身受益。你想参加Salesforce的CRT-261證照指南认证考试吗？你身边肯定有很多人参加过这个考试了吧？因为这是一个很重要的考试，如果取得这个考试的认证资格，你将可以得到很多的好处。

可以讓你一次就通過考試的優秀的CRT-261證照指南考試資料出現了。

我們都很清楚 Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant證照指南認證考試在IT行業中的地位是駐足輕重的地位，但關鍵的問題是能夠拿到Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant證照指南的認證證書不是那麼簡單的。因為這個考古題包括了真實考試中的所有試題，所以只是這樣你也可以通過考試。選擇捷徑、使用技巧是為了更好地獲得成功。

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Salesforce CRT-261證照指南 - Royalholidayclubbed可以為你提供最好最新的考試資源。

通過這幾年IT行業不斷的發展與壯大，CRT-261證照指南考試已經成為Salesforce考試裏的里程碑，可以讓你成為IT的專業人士，有數以百計的線上資源，提供Salesforce的CRT-261證照指南考試的問題，為什麼大多數選擇Royalholidayclubbed，因為我們Royalholidayclubbed裏有一支龐大的IT精英團隊，專注於Salesforce的CRT-261證照指南考試的最新資料。讓你無障礙通過Salesforce的CRT-261證照指南考試認證。Royalholidayclubbed保證你第一次嘗試通過Salesforce的CRT-261證照指南考試取得認證，Royalholidayclubbed會和你站在一起，與你同甘共苦。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

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Updated: May 28, 2022

by RHC.

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