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得到這個考試的認證資格,你可以得到很大的好處。另外,為了更有效率地準備考試,你可以選擇Royalholidayclubbed的CRT-261試題考古題。這是你輕鬆通過考試的最好的方法。 Royalholidayclubbed的CRT-261試題考古題就是適合你的最好的學習方法。這個高品質的考古題可以讓你看到不可思議的效果。 你購買了考古題以後還可以得到一年的免費更新服務,一年之內,只要你想更新你擁有的資料,那麼你就可以得到最新版。

Salesforce Service Cloud Consultant CRT-261 你也可以隨時要求我們為你提供最新版的考古題。

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在短短幾年中,Salesforce的CRT-261試題考試認證在日常生活中給人們造成了影響,但未來的關鍵問題是如何更有效的第一次通過Salesforce的CRT-261試題考試認證?回答這個問題就是利用Royalholidayclubbed Salesforce的CRT-261試題考試培訓資料,有了它便實現了你的第一次通過考試認證,你還在等什麼,去獲得Royalholidayclubbed Salesforce的CRT-261試題考試培訓資料,有了它將得到更多你想要的東西。

Salesforce CRT-261試題 - 人之所以能,是相信能。

在21世紀這個IT行業如此輝煌的時代,競爭是很激烈的。理所當然的,在IT行業中Salesforce CRT-261試題認證考試成為了一個很熱門的考試。報名參加考試的人越來越多,並且能通過這個認證考試也是那些雄心勃勃的IT專業人士的夢想。

因為這個考古題的命中率非常高,只要你認真記住考古題裏面出現的問題和答案,那麼你就可以通過CRT-261試題考試。你已經報名參加Salesforce的CRT-261試題認證考試了嗎?“馬上就要到考試的時間了,但是我還是沒有信心通過考試,應該怎麼辦呢?有捷徑可以讓我順利通過考試嗎?看參考書的時間也不夠了。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

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Updated: May 28, 2022

 

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