CRT-261考題寶典 - CRT-261新版題庫上線 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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Royalholidayclubbed提供的Salesforce CRT-261考題寶典認證考試測試練習題和真實的考試題目很相似。如果你選擇了Royalholidayclubbed提供的測試練習題和答案，我們會給你提供一年的免費線上更新服務。Royalholidayclubbed可以100%保證你通過考試，如果你的考試未通過，我們將全額退款給你。 Salesforce CRT-261考題寶典 就是一個相當有難度的認證考試，雖然很多人報名參加Salesforce CRT-261考題寶典考試，但是通過率並不是很高。在這個資訊時代，IT行業被很多人關注，但是在如今人才濟濟的社會裏任然比較缺乏IT人。 Salesforce CRT-261考題寶典 認證考試是個檢驗IT專業知識和經驗的認證考試，通過考試是需要豐富的IT知識和經驗。

Salesforce Service Cloud Consultant CRT-261 只要你用了它你就會發現，這一切都是真的。

Royalholidayclubbed為通過CRT-261 - Certification Preparation for Service Cloud Consultant考題寶典考試提供最完整有效的方案，幫祝廣大考生在考試中獲得更多的優勢。它就是Royalholidayclubbed的CRT-261 考試指南考古題。如果你想輕鬆通過考試，那麼快來試試吧。

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Salesforce CRT-261考題寶典 - 選擇捷徑、使用技巧是為了更好地獲得成功。

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我們提供最新的PDF和軟件版本的問題和答案，可以保證考生的CRT-261考題寶典考試100%通過。在我們的網站上，您將獲得我們提供的Salesforce CRT-261考題寶典免費的PDF版本的DEMO試用，您會發現這絕對是最值得信賴的學習資料。

CRT-261 PDF DEMO:

QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A

QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E

QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E

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Updated: May 28, 2022

by RHC.

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