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MB-230考試證照 - Microsoft Dynamics 365 Customer Service Functional Consultant題庫最新資訊 - Royalholidayclubbed
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Royalholidayclubbed是一個對Microsoft MB-230考試證照 認證考試提供針對性培訓的網站。Royalholidayclubbed也是一個不僅能使你的專業知識得到提升，而且能使你一次性通過Microsoft MB-230考試證照 認證考試的網站。Royalholidayclubbed提供的培訓資料是由很多IT資深專家不斷利用自己的經驗和知識研究出來的，品質很好，準確性很高。 Royalholidayclubbed Microsoft的MB-230考試證照考試培訓資料得到廣大考生的稱譽已經不是最近幾天的事情了，說明Royalholidayclubbed Microsoft的MB-230考試證照考試培訓資料信得過，確實可以幫助廣大考生通過考試，讓考生沒有後顧之憂，Royalholidayclubbed Microsoft的MB-230考試證照考試培訓資料暢銷和同行相比一直遙遙領先，率先得到廣大消費者的認可，口碑當然不用說，如果你要參加 Microsoft的MB-230考試證照考試，就趕緊進Royalholidayclubbed這個網站，相信你一定會得到你想要的，不會錯過就不會後悔，如果你想成為最專業最受人矚目的IT專家，那就趕緊加入購物車吧。 如果有我們的軟體有任何更新版本，都會立即推送給客戶。
Microsoft Dynamics 365 MB-230 因為如果錯過了它，你就等於錯失了一次成功的機會。
Microsoft Dynamics 365 MB-230考試證照 - Microsoft Dynamics 365 Customer Service Functional Consultant 當然，這也並不是說你就完全不用努力了。 用過了軟體版的考古題，你就可以在參加考試時以一種放鬆的心態來做題，有利於你正常發揮你的水準。RoyalholidayclubbedのMB-230 在線考題考古題可以讓你輕鬆地準備考試。
Royalholidayclubbed绝对是一个全面保障你的利益，设身处地为你考虑的网站。不要再猶豫了，如果想體驗一下考古題的內容，那麼快點擊Royalholidayclubbed的網站獲取吧。你可以免費下載考古題的一部分。
Royalholidayclubbed的Microsoft MB-230考試證照考古題是很好的參考資料。
每個人都有自己的人生規劃，選擇不同得到的就不同，所以說選擇很重要。Royalholidayclubbed Microsoft的MB-230考試證照考試認證培訓資料是幫助每個IT人士實現自己人生宏偉目標的最好的方式方法，它包括了試題及答案，並且和真實的考試題目不相上下，真的是所謂稱得上是最好的別無二選的培訓資料。
Royalholidayclubbed以它強大的考古題得到人們的認可，只要你選擇它作為你的考前復習工具，就會在MB-230考試證照資格考試中有非常滿意的收穫，這也是大家有目共睹的。現在馬上去網站下載免費試用版本，你就會相信自己的選擇不會錯。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022
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