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MB-230最新考題 -最新MB-230考題 & Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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有了這個資料你就能輕鬆通過Microsoft MB-230最新考題考試，獲得資格認證。
為通過Microsoft MB-230最新考題 認證考試花大量的時間和精力復習相關知識，但是卻是冒險地通過考試。選擇Royalholidayclubbed的產品卻可以讓你花少量的錢，一次性安全通過考試。我相信在如今時間如此寶貴的社會裏，Royalholidayclubbed更適合你的選擇。而且我們的Royalholidayclubbed是眾多類似網站中最能給你保障的一個網站，選擇Royalholidayclubbed就等於選擇了成功。
獲得MB-230最新考題認證之后，您的職業生涯也將開始新的輝煌時期。購買我們的Microsoft MB-230最新考題題庫資料可以保證考生一次性通過考試，這是值得大家信賴的題庫網站，可以幫大家減少考試成本，節約時間，是上班族需要獲取MB-230最新考題認證的最佳選擇。
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
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Updated: May 28, 2022
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