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MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

期待成為擁有Microsoft DP-100認證的專業人士嗎?想減少您的認證成本嗎?想通過Microsoft DP-100考試嗎?如果你回答“是”,那趕緊來參加考試吧,我們為您提供涵蓋真實測試的題目和答案的試題。 我們網站的ATLASSIAN ACP-620學習資料是面向廣大群眾的,是最受歡迎且易使用和易理解的題庫資料。 它覆蓋接近95%的真實問題和答案,快來訪問Royalholidayclubbed網站,獲取免費的Microsoft AZ-104題庫試用版本吧! 當你感到悲哀痛苦時,最好是去學些什麼東西,比如通過SAP C-THR84-2411考試,獲得該證書可以使你永遠立於不敗之地。 雖然通過Microsoft Juniper JN0-363認證考試的機率很小,但Royalholidayclubbed的可靠性可以保證你能通過這個機率小的考試。

Updated: May 28, 2022

 

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