MB-230考題資源 - MB-230測試引擎 & Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed

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MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

CompTIA SY0-701 - 很多人都認為要通過一些高難度的IT認證考試是需要精通很多IT專業知識。 SAP C-C4H47-2503 - 如今檢驗人才能力的辦法之一就是IT認證考試，但是IT認證考試不是很容易通過的。 Salesforce Sharing-and-Visibility-Architect - 如果你考試失敗，我們將全額退款。你可以現在就獲得Microsoft的Splunk SPLK-1004考試認證，我們Royalholidayclubbed有關於Microsoft的Splunk SPLK-1004考試的完整版本，你不需要到處尋找最新的Microsoft的Splunk SPLK-1004培訓材料，因為你已經找到了最好的Microsoft的Splunk SPLK-1004培訓材料，放心使用我們的試題及答案，你會完全準備通過Microsoft的Splunk SPLK-1004考試認證。 Microsoft的NICET ITFAS-Level-1考試認證是當代眾多考試認證中最有價值的考試認證之一，在近幾十年裏，電腦科學教育已獲得了世界各地人們絕大多數的關注，它每天都是IT資訊技術領域的必要一部分，所以IT人士通過Microsoft的NICET ITFAS-Level-1考試認證來提高自己的知識，然後在各個領域突破。

Updated: May 28, 2022

by RHC.

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