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MB-230最新試題 -最新MB-230題庫 & Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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很多準備參加Microsoft MB-230最新試題 認證考試的考生在網上也許看到了很多網站也線上提供有關Microsoft MB-230最新試題 認證考試的資源。但是我們的Royalholidayclubbed是唯一一家由頂尖行業專家研究的參考材料研究出來的考試練習題和答案的網站。我們的資料能確保你第一次參加Microsoft MB-230最新試題 認證考試就可以順利通過。 擁有高品質的考題資料，能幫助考生通過第一次嘗試的MB-230最新試題考試。我們的MB-230最新試題在線測試引擎版本不光可以模擬真實的考試環境，還支持設備離線使用，方便考生隨時隨地的學習理解。 您選擇我們的Royalholidayclubbed來幫助你通過Microsoft MB-230最新試題 認證考試試是一個明智的選擇。
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Royalholidayclubbed有最新的Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant最新試題 認證考試的培訓資料，Royalholidayclubbed的一些勤勞的IT專家通過自己的專業知識和經驗不斷地推出最新的Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant最新試題的培訓資料來方便通過Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant最新試題的IT專業人士。 親愛的廣大考生，你有沒有想過參與任何Microsoft的MB-230 熱門考古題考試的培訓課程嗎？其實你可以採取措施一次通過認證，Royalholidayclubbed Microsoft的MB-230 熱門考古題考試題培訓資料是個不錯的選擇，本站虛擬的網路集訓和使用課程包涵大量你們需要的考題集，完全可以讓你們順利通過認證。
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MB-230最新試題認證考試是現今很受歡迎的考試。還沒有取得這個考試的認證資的你，肯定也想參加這個考試了吧。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
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Updated: May 28, 2022
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