MB-230題庫資訊 & MB-230題庫分享，MB-230在線考題 - Royalholidayclubbed

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Microsoft Dynamics 365 MB-230 或者你也可以選擇為你免費更新考試考古題。

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用最放鬆的心態面對一切艱難。Microsoft的MB-230題庫資訊考試雖然很艱難，但我們考生要用最放鬆的心態來面對一切艱難，因為Royalholidayclubbed Microsoft的MB-230題庫資訊考試培訓資料會幫助我們順利通過考試，有了它我們就不會害怕，不會迷茫。Royalholidayclubbed Microsoft的MB-230題庫資訊考試培訓資料是我們考生的最佳良藥。

Microsoft MB-230題庫資訊 - 從而打開你職業生涯的新的大門。

IT行業中很多雄心勃勃的專業人士為了在IT行業中能更上一層樓，離IT頂峰更近一步，都會選擇Microsoft MB-230題庫資訊這個難度較高的認證考試來獲取通認證證書從而獲得行業認可。Microsoft MB-230題庫資訊的難度比較高所以通過率也比較低。但是報名參加Microsoft MB-230題庫資訊認證考試是個明智的選擇，因為在如今競爭激烈的IT行業應該要不斷的提升自己。但是您可以選擇很多方式幫你通過考試。

只要你認真學習了Royalholidayclubbed的考古題，你就可以輕鬆地通過你想要參加的考試。不管你參加IT認證的哪個考試，Royalholidayclubbed的參考資料都可以給你很大的幫助。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

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Updated: May 28, 2022

by RHC.

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