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MB-230考試題庫 - MB-230題庫更新資訊，Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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Microsoft Dynamics 365 MB-230 還會讓你又一個美好的前程。
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通過Microsoft MB-230考試題庫的考試是不簡單的，選擇合適的培訓是你成功的第一步，選擇好的資訊來源是你成功的保障，而Royalholidayclubbed的產品是有很好的資訊來源保障。如果你選擇了Royalholidayclubbed的產品不僅可以100%保證你通過Microsoft MB-230考試題庫認證考試，還可以為你提供長達一年的免費更新。
Microsoft MB-230考試題庫 - IT認證證書是對你的IT專業知識和經驗的最好證明。
當你在為準備MB-230考試題庫考試而努力學習並且感到很累的時候，你知道別人都在幹什麼嗎？看一下你周圍跟你一樣要參加IT認證考試的人。為什麼當你因為考試惴惴不安的時候，他們卻都一副自信滿滿、悠然自得的樣子呢？是你的能力不如他們高嗎？當然不是。那麼想知道為什麼別人很輕鬆就可以通過MB-230考試題庫考試嗎？那就是使用Royalholidayclubbed的MB-230考試題庫考古題。只用學習這個考古題就可以輕鬆通過考試。不相信嗎？覺得不可思議嗎？那就快點來試一下吧。你可以先體驗一下考古題的demo,這樣你就可以確認這個資料的品質了。快点击Royalholidayclubbed的网站吧。
有些網站在互聯網上為你提供高品質和最新的Microsoft的MB-230考試題庫考試學習資料，但他們沒有任何相關的可靠保證，在這裏我要說明的是這Royalholidayclubbed一個有核心價值的問題，所有Microsoft的MB-230考試題庫考試都是非常重要的，但在個資訊化快速發展的時代，Royalholidayclubbed只是其中一個，為什麼大多數人選擇Royalholidayclubbed，是因為Royalholidayclubbed所提供的考題資料一定能幫助你通過測試，，為什麼呢，因為它提供的資料都是最新的，這也是大多數考生通過實踐證明了的。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
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Updated: May 28, 2022
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