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MB-230 Pdf題庫，Microsoft MB-230考試資料 & Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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這絕對是一個可以保證你通過MB-230 Pdf題庫考試的資料。
Microsoft的MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Pdf題庫考試培訓資料是每個考生必備的考前學習資料，有了這份資料，考生們就可以義無反顧的去考試，這樣考試的壓力也就不用那麼大，而Royalholidayclubbed這個網站裏的培訓資料是考生們最想要的獨一無二的培訓資料，有了Royalholidayclubbed Microsoft的MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Pdf題庫考試培訓資料，還有什麼過不了。 這是因為它確實能幫助考生們節省很多時間，並保證大家順利通過考試。你肯定聽說過Royalholidayclubbed的最新 MB-230 試題考古題吧？但是，你用過嗎？我們經常會聽到“Royalholidayclubbed的考古題真是好資料，多虧了它我才通過了考試”這樣的話。
Microsoft的MB-230 Pdf題庫考試是最近最有人氣的考試，你也想參加嗎？如果你不知道怎樣準備考試，Royalholidayclubbed來告訴你。在Royalholidayclubbed，你可以找到你想要的一切优秀的考试参考书。IT認定考試是現今社會、特別是IT行業中最受歡迎的考試。
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
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Updated: May 28, 2022
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