MB-230考題資源 -最新MB-230試題 & Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed

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Microsoft Dynamics 365 MB-230考題資源 - Microsoft Dynamics 365 Customer Service Functional Consultant 各行各業的人們都在為了將來能做出點什麼成績而努力。如果你已經決定通過Microsoft的MB-230 學習資料考試，Royalholidayclubbed在這裏，可以幫助你實現你的目標，我們更懂得你需要通過你的Microsoft的MB-230 學習資料考試，我們承諾是為你高品質的考古題，科學的考試，過Royalholidayclubbed的Microsoft的MB-230 學習資料考試。

與其浪費你的時間準備考試，不如用那些時間來做些更有用的事情。所以，趕快去Royalholidayclubbed的網站瞭解更多的資訊吧，錯過了這個機會你會後悔的。沒必要單單因為一個考試浪費你太多的時間。

Microsoft MB-230考題資源 - 這是非常有價值的考試，肯定能幫助你實現你的願望。

我們Royalholidayclubbed全面提供Microsoft的MB-230考題資源考試認證資料，為你提示成功。我們的培訓資料是由專家帶來的最新的研究材料，你總是得到最新的研究材料，保證你的成功會與我們Royalholidayclubbed同在，我們幫助你，你肯定從我們這裏得到最詳細最準確的考題及答案，我們培訓工具定期更新，不斷變化的考試目標。其實成功並不遠，你順著Royalholidayclubbed往下走，就一定能走向你專屬的成功之路。

在Microsoft的MB-230考題資源考試題庫頁面中，我們擁有所有最新的考古題，由Royalholidayclubbed資深認證講師和經驗豐富的技術專家精心編輯而來，完整覆蓋最新試題。Microsoft的MB-230考題資源考古題包含了PDF電子檔和軟件版，還有在線測試引擎，全新收錄了MB-230考題資源認證考試所有試題，并根據真實的考題變化而不斷變化，適合全球考生通用。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

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Updated: May 28, 2022

by RHC.

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