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我們都清楚的知道,IT行業是個新型產業,它是帶動經濟發展的鏈條之一,所以它的地位也是舉足輕重不可忽視的。IT認證又是IT行業裏競爭的手段之一,通過了認證你的各方面將會得到很好的上升,但是想要通過並非易事,所以建議你利用一下培訓工具,如果要選擇通過這項認證的培訓資源,Royalholidayclubbed Microsoft的MB-230最新題庫考試培訓資料當仁不讓,它的成功率高達100%,能夠保證你通過考試。 如今在IT業裏面臨著激烈的競爭,你會感到力不從心,這是必然的。你要做的是為你的事業保駕護航,當然,你有很多選擇,我推薦Royalholidayclubbed Microsoft的MB-230最新題庫的考試試題及答案,它是幫助你成功獲得IT認證的好幫手,所以你還在等什麼呢,去獲得新的Royalholidayclubbed Microsoft的MB-230最新題庫的考試培訓資料吧。 言行一致是成功的開始,既然你選擇通過苛刻的IT認證考試,那麼你就得付出你的行動,取得優異的成績獲得認證,Royalholidayclubbed Microsoft的MB-230最新題庫考試培訓資料是通過這個考試的最佳培訓資料,有了它就猶如有了一個成功的法寶,Royalholidayclubbed Microsoft的MB-230最新題庫考試培訓資料是百分百信得過的培訓資料,相信你也是百分百能通過這次考試的。

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在我們網站,您可以先免費嘗試下載我們的題庫DEMO,體驗我們的Microsoft MB-230最新題庫考古題的品質,相信在您使用之后會很滿意我們的產品。成千上萬的IT考生通過我們的產品成功通過考試,該MB-230最新題庫考古題的品質已被廣大考生檢驗。我們的Microsoft MB-230最新題庫題庫根據實際考試的動態變化而更新,以確保MB-230最新題庫考古題覆蓋率始終最高于99%。保證大家通過MB-230最新題庫認證考試,如果您失敗,可以享受 100%的退款保證。

MB-230最新題庫考古題被大多數考生證明是有效的,通過很多IT認證考試的考生使用之后得出,能使考生在短時間內掌握最新的Microsoft MB-230最新題庫考試相關知識。由高級認證專家不斷完善出最新版的MB-230最新題庫考古題資料,他們的研究結果可以100%保證您成功通過MB-230最新題庫考試,獲得認證,這是非常有效的題庫資料。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

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Updated: May 28, 2022

 

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