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MB-230考試資訊 & Microsoft Dynamics 365 Customer Service Functional Consultant考古題更新 - Royalholidayclubbed
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Microsoft的MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant考試資訊考試認證是屬於那些熱門的IT認證，也是雄心勃勃的IT專業人士的夢想，這部分考生需要做好充分的準備，讓他們在MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant考試資訊考試中獲得最高分，使自己的配置檔相容市場需求。 考試的大綱有什麼變化，以及考試中可能會出現的新題型，這些內容都包括在了資料中。所以，如果你想參加IT考試，最好利用Royalholidayclubbed的資料。
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Microsoft MB-230考試資訊 - 它可以讓你在準備考試時節省更多的時間。
我們的Microsoft MB-230考試資訊題庫是由專業的IT團隊以最好的技術水準制作而得到的學習資料，其中整合最新的MB-230考試資訊考試問題得到而來，以確保您購買我們的題庫資料是真實有效的，即使是新手也可以快速輕松獲得Microsoft MB-230考試資訊認證。對于如此有效的考古題，趕快加入購物車吧！付款之后您就可以立即下載所購買的MB-230考試資訊題庫，這將會讓您在您的考試中獲得高分，并順利的通過MB-230考試資訊考試。
你用過Royalholidayclubbed的MB-230考試資訊考古題嗎？這個考古題是最近剛更新的資料，包括了真實考試中可能出現的所有問題，保證你一次就可以通過考試。這個考古題可以讓你看到你意想不到的成果。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022
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