MB-230最新考古題，MB-230考試題庫 - Microsoft MB-230考題資訊 - Royalholidayclubbed

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Royalholidayclubbed提供的練習題是與真實的考試試題很相似的，能確保你一次成功通過Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant最新考古題認證考試。你可以現在就獲得Microsoft的新版 MB-230 題庫上線考試認證，我們Royalholidayclubbed有關於Microsoft的新版 MB-230 題庫上線考試的完整版本，你不需要到處尋找最新的Microsoft的新版 MB-230 題庫上線培訓材料，因為你已經找到了最好的Microsoft的新版 MB-230 題庫上線培訓材料，放心使用我們的試題及答案，你會完全準備通過Microsoft的新版 MB-230 題庫上線考試認證。

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Microsoft MB-230最新考古題 - 通過了認證你在IT行業將體現國際價值。

當我們第一次開始提供Microsoft的MB-230最新考古題考試的問題及答案和考試模擬器，我們做夢也沒有想到，我們將做出的聲譽，我們現在要做的是我們難以置信的擔保形式，Royalholidayclubbed的擔保，你會把你的Microsoft的MB-230最新考古題考試用來嘗試我們Microsoft的MB-230最新考古題培訓產品之一，這是正確的，合格率100%，我們能保證你的結果。

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MB-230 PDF DEMO:

QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022

by RHC.

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