MB-230考題 & Microsoft Dynamics 365 Customer Service Functional Consultant在線題庫 - Royalholidayclubbed

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對于Royalholidayclubbed最近更新的Microsoft MB-230考題考古題，我們知道，只有有效和最新的MB-230考題題庫可以幫助大家通過考試，這是由眾多考生證明過的事實。請嘗試Microsoft MB-230考題考古題最新的PDF和APP版本的題庫，由專家認證并覆蓋考試各個方面，能充分有效的幫助您補充相關的MB-230考題考試知識點。不放棄下一秒就是希望，趕緊抓住您的希望吧，選擇MB-230考題考古題，助您順利通過考試！ Royalholidayclubbed提供的Microsoft MB-230考題考試練習題真實的考試練習題有緊密的相似性。Royalholidayclubbed是個很好的為Microsoft MB-230考題 認證考試提供方便的網站。當您對我們的Microsoft MB-230考題考古題感到滿意的時候，趕快購買吧，付款之后，無需等待，你可以立刻獲得你所購買的MB-230考題考古題。

Microsoft Dynamics 365 MB-230 利用它你可以很輕鬆地通過考試。

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Microsoft MB-230考題 - Royalholidayclubbed有你們需要的最新最準確的考試資料。

在真實的生命裏，每樁偉業都有信心開始，並由信心跨出第一步。當你懷疑自己的知識水準，而在考試之前惡補時，你是否想到如何能讓自己信心百倍的通過這次 Microsoft的MB-230考題考試認證，不要著急，Royalholidayclubbed就是唯一能讓你通過考試的培訓資料網站，它的培訓資料包括試題及答案，它的通過率100%，有了Royalholidayclubbed Microsoft的MB-230考題考試培訓資料，你就可以跨出你的第一步，等到考試後獲得認證，你職業生涯的輝煌時期將要開始了。

長時間以來，Royalholidayclubbed已經得到了眾多考生的認可。如果你不相信的話，你可以向你身邊的人打聽一下，肯定有人曾經使用過Royalholidayclubbed的資料。

MB-230 PDF DEMO:

QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022

by RHC.

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