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MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

而Royalholidayclubbed是一個能幫助你成功通過Microsoft Google Chrome-Enterprise-Administrator 的網站。 你可以先從通過SAP C_C4H32_2411認證考試開始,因為這是Microsoft的一個非常重要的考試。 在Royalholidayclubbed的網站上你可以免費下載Royalholidayclubbed為你提供的關於Microsoft SAP C_FIORD_2502 認證考試學習指南和部分練習題及答案作為嘗試。 如果你正在為如何通過Oracle 1z0-1065-24考試而煩惱,這是沒有必要,通過最新的考試要點來提供覆蓋率很廣的Microsoft Oracle 1z0-1065-24擬真試題,幫助考生做好充足的考前準備。 AVIXA CTS - 如果你選擇購買Royalholidayclubbed的產品,Royalholidayclubbed將為你提供每天24小時的線上客戶服務和提供一年的免費更新服務,及時的通知顧客最新的考試資訊讓客戶有充分準備。

Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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