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CRT-261證照資訊 & Salesforce Certification Preparation For Service Cloud Consultant最新考古題 - Royalholidayclubbed
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您是否感興趣想通過CRT-261證照資訊考試，然后開始您的高薪工作？Royalholidayclubbed擁有最新研發的題庫問題及答案，可以幫助數百萬的考生通過CRT-261證照資訊考試并獲得認證。我們提供給您最高品質的Salesforce CRT-261證照資訊題庫問題及答案，覆蓋面廣，可以幫助考生進行有效的考前學習。所有購買CRT-261證照資訊題庫的客戶都將得到一年的免費升級服務，這讓您擁有充裕的時間來完成考試。 這是一個被廣大考生檢驗過的網站，可以向大家提供最好的考試考古題。Royalholidayclubbed全面保證考生們的利益，得到了大家的一致好評。 這是一個人可以讓您輕松通過CRT-261證照資訊考試的難得的學習資料，錯過這個機會您將會後悔。
Salesforce Service Cloud Consultant CRT-261 現在世界上有很多 IT人才，IT行業競爭激烈。
也有關於Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant證照資訊認證考試的考試練習題和答案。 不需要大量的時間和金錢，僅需30個小時左右的特殊培訓，你就能輕鬆通過你的第一次參加的Salesforce CRT-261 權威認證 認證考試。Royalholidayclubbed能為你提供與真實的考試題目有緊密相似性的考試練習題。
Royalholidayclubbed的產品是為你們參加Salesforce CRT-261證照資訊認證考試而準備的。Royalholidayclubbed提供的培訓資料不僅包括與Salesforce CRT-261證照資訊認證考試相關的資訊技術培訓資料，來鞏固專業知識，而且還有準確性很高的關於Salesforce CRT-261證照資訊的認證考試的相關考試練習題和答案。可以保證你第一次參加Salesforce CRT-261證照資訊的認證考試就以高分順利通過。
Salesforce CRT-261證照資訊 - 快將我們Royalholidayclubbed加入你的購車吧。
通過CRT-261證照資訊 考試不是很簡單的。通過CRT-261證照資訊考試需要高度專業的知識，如果你還欠缺這方面的知識，Royalholidayclubbed可以為你提供知識的來源。Royalholidayclubbed的專家團隊以他們的豐富的專業知識和經驗幫助你增長知識，並且給你能提供CRT-261證照資訊認證考試的相關練習題和答案。Royalholidayclubbed會盡全力幫助你一次性通過CRT-261證照資訊認證考試，並且還可以鞏固你的IT專業知識。選擇了Royalholidayclubbed不僅可以保證你100%通過CRT-261證照資訊認證考試，並且還會為你提供一年的免費的練習題和答案的更新服務。如果你考試不小心失敗了，我們保證立刻地100%全額退款給您。
Royalholidayclubbed是一家專業的，它專注于廣大考生最先進的Salesforce的CRT-261證照資訊考試認證資料，有了Royalholidayclubbed，Salesforce的CRT-261證照資訊考試認證就不用擔心考不過，Royalholidayclubbed提供的考題資料不僅品質過硬，而且服務優質，只要你選擇了Royalholidayclubbed，Royalholidayclubbed就能幫助你通過考試，並且讓你在短暫的時間裏達到高水準的效率，達到事半功倍的效果。
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Royalholidayclubbed的培訓課程是Royalholidayclubbed的專家團隊利用自己的知識和經驗為Salesforce Huawei H19-633_V2.0 認證考試而研究出來的。 我們Royalholidayclubbed的IT認證考題擁有多年的培訓經驗，Royalholidayclubbed Salesforce的Juniper JN0-363考試培訓資料是個值得信賴的產品，我們的IT精英團隊不斷為廣大考生提供最新版的Juniper JN0-363考試培訓資料，我們的工作人員作出了巨大努力，以確保你們在考試中總是取得好成績，可以肯定的是，Royalholidayclubbed Salesforce的Juniper JN0-363考試材料是為你提供最實際的IT認證材料。 IBM C1000-185 - 作為IT相關認證考試大綱的主要供應商，Royalholidayclubbed的IT專家一直不斷地提供品質較高的產品，不斷為客戶提供免費線上客戶服務，並以最快的速度更新考試大綱。 通過Salesforce的UiPath UiPath-ADPv1考試認證是從事IT行業的人的夢想，如果你想要變夢想為現實，你只需要選擇專業的培訓，Royalholidayclubbed就是一個專業的提供IT認證培訓資料的網站之一，選擇Royalholidayclubbed，它將與你同在，確保你成功，無論追求的是否有所增加，我們Royalholidayclubbed回讓你的夢想變成現實。 我們的Salesforce PRAXIS Business-Education-Content-Knowledge-5101 認證考試培訓資料很受客戶歡迎，這是Royalholidayclubbed的專家團隊勤勞勞動的結果。
Updated: May 28, 2022
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